How can we help?

Great question! The daily cut-off for payments is 11:59pm AEST (or AEDT during daylight saving) for two business day processing.

For example, a payment submitted prior to midnight on Wednesday would be settled to your end biller on Friday.
A payment submitted by Friday midnight, will be settled to your end biller on Tuesday. Payments submitted over the weekend to midnight Sunday, will also settle to your biller on Tuesday.

You have the opportunity to view the date the end biller will be settled before you click confirm to submit the payment. It is shown as the ‘Biller Paid on’ date.

When a payment is successfully submitted for processing, you will receive an emailed ‘Confirmation of Payment Processing’ which shows the date the biller will be paid.

When the funds are settled to your end biller, the payment will show in the portal as ‘Paid’. The ‘Receipt’ can be downloaded from the WEX Bill Payment Service portal (the “Receipt is not emailed) and may be shared to your biller as proof of payment if required.

Note, all WEX Bill Payment Service emails are sent to your registered email address. To confirm this email address please navigate to ‘Account’ in the left side menu, ‘Contact information’ and ‘Email address’. This email address can only be changed from your WEX online account in ‘My Profile Settings’.

Select, ‘Bills’ from the side menu. To view your unpaid bills, see, ‘Verifying, ‘Blocked’ and ‘To Pay’ tabs. To view your paid bills, see the ’Receipts’ tab. 

To obtain the receipt for your payment, please navigate to the ‘Receipts’ tab in the top menu, navigate to the bill you seek the receipt for and tap the ‘Download’ icon under the ‘Receipt’ column.

This will download a PDF copy of your receipt. The receipt may be shared to your biller if required.

The daily cut-off for payments is 11:59pm AEDT for two business day processing.

Note, payments submitted on a Friday Note, payments submitted on a Friday or over a weekend will be settled to the end biller on Tuesday.

The daily cut-off for payments is 11:59pm AEDT for two business day processing.

Note, payments submitted on a Friday or over a weekend will be settled to the end biller on Tuesday.

Unfortunately you are unable to make partial payments at this stage.

You are unable to edit a payment amount once it’s added to the portal, this ensures that your full bill amount is paid as expected.

Absolutely! When the funds are received and sent to your end biller, a receipt is available to download and share with your biller.

If your payment fails to process, a notification will display on the screen of the failed payment. If your payment does not complete then you will be notified.

For further information on why your payment could not be processed, please contact customer service at help@billpay.wexaustralia.com.

Transaction amounts must be within your WEX Motorpass account available credit limit and any transaction controls set on your card. To view or change current settings, please visit your WEX Motorpass Online Service Centre account or contact Customer Service at the details shown on your Motorpass statement.

To request a refund, please email help@billpay.wexaustralia.com as soon as possible and quote the ‘Transaction ID’ for the payment which is available on your payment receipt.

Note, if the funds have been sent to the end biller, you are required to contact the biller directly to request a refund as WEX Bill Payment Service cannot retrieve these funds.
Unfortunately, the processing fee is unable to be refunded under any circumstances.